Refund Policy

Last updated: October 29, 2026

Failed translations

Credits reserved for a translation that fails or is cancelled before processing are returned automatically. This is a credit reversal, not a cash refund, and no action is required from you.

Unused credit packs

If a technical problem prevents you from using a recently purchased, wholly unused credit pack, contact us so we can investigate. Where required by consumer law, statutory withdrawal and refund rights continue to apply.

Used credits and completed jobs

Because AI processing incurs immediate third-party costs, completed translations and consumed credits are generally not refundable. If output is missing, corrupted, or not delivered, contact us with the job ID so we can restore credits or investigate the charge.

Refunds and credit clawback

When a verified payment is refunded through PayPal or Lemon Squeezy, any credits from that purchase that are still unused are removed from your account. Credits you have already consumed — for example, credits spent on completed translation jobs — are not refundable and cannot be recovered by taking your balance negative: if your remaining purchased credit balance is lower than the refunded amount, it is reduced to zero and the shortfall is recorded for review. For subscriptions, unused credits issued for the refunded billing period are removed in the same way, while credits already consumed remain non-refundable. Refunds are processed against the purchased credit balance only; daily free credits are never clawed back.

Subscriptions

Cancel Pro Monthly through PayPal or Lemon Squeezy before the next renewal to stop future charges. Cancellation does not remove credits already issued. Renewal refunds, where available, are assessed based on usage and applicable law.

Duplicate or incorrect charges

Contact [email protected] promptly with the payment reference and account email. Do not include full card details. We will reconcile duplicate or incorrect verified payments with the payment provider.